Privacy Policy

 

Last updated: 15 September 2026

 

Training 212 respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make an enquiry, book a course, communicate with us or receive communications from us through services such as WhatsApp, email or telephone.

 

Information we collect

 

We may collect personal information including your name, telephone number, email address, postal address, course or qualification interests, booking details, payment information, communication history and any information you voluntarily provide to us.

 

Where you communicate with us through WhatsApp, we may also process your WhatsApp telephone number, message content, message delivery status and responses to our communications.

 

Payment card details may be processed by our payment service providers and are not normally stored directly by Training 212.

 

How we use your information

 

We use personal information to process course bookings, respond to enquiries, provide learner support, administer training and qualifications, send important service communications, maintain business and training records, improve our services and, where permitted, provide information about relevant courses, offers and training opportunities.

 

We may also use WhatsApp to communicate with individuals who have provided their telephone number and where we have an appropriate basis for contacting them.

 

WhatsApp communications

 

Training 212 may use the WhatsApp Business Platform to communicate with customers, applicants, learners and people who have expressed an interest in our services.

 

WhatsApp messages may include course information, booking information, reminders, customer support messages and promotional offers where appropriate.

 

We do not intend to send unwanted or excessive messages. You can ask us to stop promotional WhatsApp communications at any time by replying STOP, UNSUBSCRIBE or by contacting us directly.

 

Our use of WhatsApp is also subject to the applicable terms and privacy practices of Meta Platforms and WhatsApp.

 

Marketing communications

 

Where permitted by law, we may contact you about courses, qualifications, special offers and services that we believe may be relevant to you.

 

You can opt out of marketing communications at any time. Opting out of marketing will not prevent us from sending essential communications relating to an existing booking, course or service.

 

Lawful basis for processing

 

Depending on the circumstances, we may process personal information because it is necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate business interests or because you have given consent.

 

Where we rely on consent, you may withdraw that consent at any time.

 

Sharing your information

 

We may share personal information with trusted organisations where necessary to provide our services. These may include awarding organisations, payment providers, website and IT service providers, communication providers and professional advisers.

 

Where WhatsApp is used, relevant information may be processed through Meta Platforms and WhatsApp in order to deliver and manage messages.We do not sell personal information to third parties.

 

Data security

 

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

 

Access to personal information is restricted to authorised personnel and service providers who require access for legitimate business purposes.

 

Data retention

 

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, regulatory, accounting, awarding organisation and training-record requirements.

 

Retention periods may vary depending on the type of information and the service provided.

 

Your rights

 

Under applicable UK data protection law, you may have rights to access your personal information, request correction of inaccurate information, request deletion in certain circumstances, restrict or object to processing, request transfer of certain information and withdraw consent where processing is based on consent.

 

You may also have the right to complain to the Information Commissioner's Office (ICO) if you are concerned about how your personal information has been handled.

 

Cookies and website information

 

Our website may use cookies and similar technologies to support website functionality, understand website usage and improve our services.

 

Where required, you will be provided with options to manage non-essential cookies.

 

Third-party websitesOur website may contain links to third-party websites. Training 212 is not responsible for the privacy practices or content of external websites.

 

Changes to this policyWe may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or business practices. The latest version will be published on this page.

 

Contact us

 

For privacy enquiries or requests relating to your personal information, contact:

 

Training 212

Email: info@training212.com

Website: https://www.training212.com