The Level 2 Diploma in Business Administration is a comprehensive qualification designed to help learners gain the knowledge and skills necessary for a career in business administration. This course is ideal for individuals looking to build competence in key administrative tasks, including communication, managing information, and supporting business operations. It is well-suited for those already in employment or seeking roles such as an Administrator, Business Support Officer, Office Junior, or Receptionist.
Level 2 Diploma in Business Administration
Mandatory Units:
Module 1: Communication in a Business Environment:
- Develop the skills to communicate effectively with internal and external stakeholders through various channels, including emails, meetings, and presentations.
- Assessment: Practical tasks and written assignments.
Module 2: Understand Employer Organisations:
- Gain knowledge about different types of organizations, including their structures, cultures, and how they operate.
- Assessment: Written examination and portfolio evidence.
Module 3: Principles of Providing Administrative Services:
- Learn the principles behind delivering effective administrative services, such as organizing meetings and managing diary systems.
- Assessment: Competency-based assessments and portfolio evidence.
Module 4: Principles of Business Document Production and Information Management:
- Understand how to produce business documents, manage information securely, and ensure compliance with organizational standards.
- Assessment: Written and practical assessments.
Module 5: Manage Personal Performance and Development:
- Learn to manage your time, set personal goals, and continuously develop your skills for professional growth.
- Assessment: Competency-based assessment through workplace tasks.
Module 6: Develop Working Relationships with Colleagues:
- Build effective working relationships, understand team dynamics, and collaborate efficiently in the workplace.
- Assessment: Practical observation and portfolio evidence.
Optional Units (Examples):
Module 7: Administer the Recruitment and Selection Process:
- Learn the fundamentals of supporting recruitment processes, including advertising vacancies, shortlisting candidates, and managing interview schedules.
Module 8: Organise Business Travel or Accommodation:
- Gain skills in arranging travel and accommodation for business purposes, ensuring cost-effectiveness and compliance with company policies.
Module 9: Handle Mail:
- Learn to manage both incoming and outgoing mail, including electronic communications, ensuring accurate and timely distribution of information.
