The Level 3 Award in the Delivery of Conflict Management Training is an online course designed for individuals who want to teach conflict management skills. This qualification is ideal for trainers looking to expand their skill set into delivering conflict management training, particularly for roles in security, customer service, and other environments where conflict may arise.

As an online course, learners have the flexibility to study at their own pace over a period of 3 to 6 months, making it convenient for working professionals who want to upskill while managing their current responsibilities.

Level 3 Award in the Delivery of Conflict Management Training (RQF)

£450.00

£350.00

Module 1: Managing Conflict in the Workplace when Dealing with Customers, Service Users, or the Public (Level 2)

Understand how to use communication to prevent and manage conflict.

Learn the human factors that influence conflict situations and how to assess and reduce risks.

Explore de-escalation techniques and good practices for resolving conflicts.

Module 2: Delivering Scenario-Based Conflict Management Training (Level 3)

Master the principles of scenario-based learning, which engages learners in practical conflict resolution exercises.

Develop skills to design, plan, and deliver conflict management training sessions.

Learn how to debrief participants effectively and assess their understanding.
Written Assignments: Learners will submit assignments online to demonstrate their knowledge of conflict management and their ability to deliver training.

Practical Assessments: As part of the course, learners will design scenario-based training sessions and be assessed on their ability to deliver and evaluate these sessions. These assessments are completed remotely.
Learners must be at least 18 years old.

It is recommended that learners have prior teaching qualifications, such as a Level 3 teaching qualification (e.g., Preparing to Teach in the Lifelong Learning Sector), or relevant experience in training or conflict management.

A background in security, customer service, or a related field would be beneficial.
Aspiring Trainers: Individuals who want to start delivering conflict management training in various sectors, including security and customer service.

Security Professionals: Those looking to add conflict management training to their portfolio of skills, especially in roles such as door supervisors or security managers.

Customer-Facing Professionals: Workers in environments prone to conflict, such as hospitality, retail, or healthcare, who need to deliver training on managing and de-escalating conflict.
After successfully completing this qualification, learners will be able to:

Deliver conflict management training as part of Security Industry Authority (SIA) license-linked qualifications.

Work as a Conflict Management Trainer, teaching others how to manage conflict in customer-facing roles.

Progress to higher teaching qualifications such as the Level 4 Certificate in Education and Training to further enhance your teaching skills.
The course is delivered online, allowing learners to complete the qualification over a flexible period of 3 to 6 months. The self-paced structure ensures that learners can study and complete assignments at their convenience.

This online course offers the convenience and flexibility needed to gain a specialised qualification in conflict management training, opening doors to new opportunities in the private security and customer service industries.

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Level 3 Award in the Delivery of Conflict Management Training (RQF)

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